Tease Lingerie is committed to delivering beautiful products and great service every time you shop with us. If you wish to exchange simply return it to us within the timeframe detailed below. We do not provide refunds. You will be re-credited the amount of purchase on a Tease Giftcard.
To exchange an item purchased online, fill in the exchange form you’ve received with your delivery. Indicate the reason for exchange and whether you need a size exchange or a different product. Enclose it with the item(s) you wish to exchange within 14 days of receiving the delivery. Shipping costs are non-refundable.
Return your package back to us using the free returns label to:
#803 1388 Continental Street
For international customers, please note: we cover shipping refunds only up to $20CND)
Please use a recorded delivery method. We cannot be held responsible for items lost in transit, so we recommend you send your return back by registered post and retain proof of postage.
Returns received outside of 14 working days will be processed at our discretion.
PLEASE RETURN PRODUCTS IN THEIR ORIGINAL
Please ensure the item(s) are in their original condition and packaging, with all tags attached.
Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn.
We cannot accept returns on opened packs of hosiery.
RECEIVING AN EXCHANGE
We offer size exchanges on the same product or re-credit to a new item.
Replacement items will be dispatched within 14 working days.
If your chosen replacement size is not in stock, you will automatically be re-credited a giftcard with the amount.
For alternative items, please place a new order on our website or alternatively, please get in touch with our Personal Shopping Department at Nicole@shopteaselingerie.com
Items purchased via gift voucher can be size exchanged, or you can be re-credited with the value. Please note that gift vouchers are not cash refundable.
If you have any queries regarding the status of your order, please email us at firstname.lastname@example.org
Our helpful staff will respond within 24 hours.